![]() We will not be repeat customers!Īgain, two of my dogs are powerful breed dogs. Perhaps Pet Safari is great with small breeds? I can only say that I am so unhappy with the care my dogs received, as well as their response to my concerns. I received no response, nor have I gotten any explanation of what happened to my dog, how their behavior was during their stay, or any other feedback.Īgain, two of my dogs are powerful breed dogs. I did communicate to them that I was unhappy with the care that was provided. However, no one explained to me what happened or even acknowledged that there was anything wrong. One of my dogs was returned to me with open wounds on her nose, clearly from scraping against a kennel. However, I was under the impression that they would be together, as they could be a comfort to one another.however they were not. I was assured that your staff was well trained and comfortable working with dogs of their size and temperament.Īs a dog owner, I know that boarding can be very stressful on the animal even in the best of situations. I made that abundantly clear to the staff that I spoke to before I had even decided board them at your facility. Two of my dogs are very large, strong dogs. My dogs have been boarded before, at several different facilities and I have never had an experience that made me this upset. I am gravely disappointed that I made this choice. I am new to the area and toured several facilities before I decided on Safari Pet Resort. I boarded my 3 dogs at the Safari Pet Resort December 14th through the 22nd. This is a clean facility with pleasant people. But I wanted to write an honest review so other consumers know what to expect. I made what I believe was a mistake and the company is not responsible for my sticker shock. So I paid an extra $23 a day so my dogs could get out of their crate for an hour a day. The special package added an hour of outside play, a "gourmet" dog treat and a story at bedtime. For the base price you got a kennel, bedding, food, water, and three potty breaks a day. My husband foolishly added this "special package" which doubled the base price. ![]() This was annoying but what was upsetting was the added bronze package. We were told there was a 10% reduction for the second pet, but it was for only part of the grooming. We added the grooming so that was not a surprise. This grooming was an additional fee that was not included in the base price. One dog was charged differently for grooming. The discount amounted to only $24.76 off. There was a 10% discount for my second pet, but it wasn't over the entire bill but to a random number. They came in and left at the same time, so not sure why there was a discrepancy. One dog was charged for ten nights, the other for eleven nights. One dog was a couple of dollars higher than the other dog. My two dogs stayed for 10 days and seemed fine when I picked them up. ![]() Safari is a clean facility that is staffed with pleasant people. It’s sad that you can’t even trust a “luxury” pet resort to do a simple bath and nail trim. I’m highly upset and will be sure to share this with any and everyone I know. Needless to say, STAY AWAY FROM THIS PLACE if you care about the well-being of your animals because they definitely do not. He stated that he did notice Koda had peed and told someone else to wash her off which was not done and she was left in the cage. I was then transferred to the bathing supervisor, Austin, who was quite rude on the phone and did not seem to care about my concerns. I should have been notified immediately if there was not someone else there to fix the issue. It took me calling and complaining to be told anything. No one called me to tell me this happened. You don’t have to smell to notice a dog is completely covered in pee and has not been fully bathed, not brushed or had their nails trimmed. The girl apparently told her she was done but Madison did not check and blamed covid for not being able to smell the pee. I was told by Madison that the girl who bathed her walked out and that her bath was not completed and her nails were not trimmed. She is COVERED in pee and seems extremely stressed out. ![]() This is her first time going to a place like this as we have been using a mobile groomer and she had the worst experience. My puppy has been sitting in a cage for FIVE hours and I picked her up looking way worse than when I dropped her off. We have had problems in the past but decided to give this place another try.
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